Frequently Asked Questions
Everything you need to know about your Cosmo electronics and orders.
What is the standard shipping timeframe for electronic devices?
We offer expedited shipping on all orders. Standard delivery typically takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
Do my Cosmo products come with a manufacturer warranty?
Yes, all electronic items purchased through Cosmo include a comprehensive 12-month limited warranty covering hardware defects and technical malfunctions.
What is your return policy for opened electronics?
You can return any device within 30 days of purchase. Please ensure the item is in its original packaging with all accessories included; a small restocking fee may apply for opened high-value items.
Are the devices sold on Cosmo unlocked and compatible with all carriers?
All smartphones and cellular-enabled tablets sold on our platform are factory unlocked and compatible with major global GSM and CDMA networks.
How can I track the status of my tech delivery?
Once your order ships, you will receive an email with a unique tracking number and a link to our real-time tracking portal to monitor your package's progress.
What payment methods do you accept for high-value purchases?
We accept all major credit cards, PayPal, and Apple Pay. For larger electronics purchases, we also offer flexible financing options through Klarna and Affirm.